SmartAIAssist (formerly SmartAIChat)
Answers where your customers ask.
AI assistants for small and medium-sized businesses. On your website it answers your customers' questions instantly, from your own knowledge. We build it together and take it live for you.
Demo on your own websiteFree of charge, no obligation to order
See what it would answer your own customers
Enter your website address. You can view the preview right away, and we send the link to the verified demo within one working day. The demo is free of charge, with no obligation to order.
We use your details only to prepare the demo and for related follow-up. Details are in the Privacy policy.
Example of an evening question
Website chat · Tuesday evening
When will the parcel arrive if I order today?
For in-stock products, we dispatch on the next working day. The exact delivery date is in the confirmation email.
Our team
Our team, customer service in English and Romanian: R-Szoft Kft., Budapest.
EU data processing
The assistant, the conversations and your knowledge base run in the EU, including the model calls.
Go-live
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Short answer
SmartAIAssist (formerly SmartAIChat) is a product of R-Szoft Kft.: a team of AI assistants for small and medium-sized businesses. The assistants answer customers’ questions from your own knowledge on your website, in your internal knowledge base and in email. We handle the onboarding, the product data stays in the EU, and more than 50 businesses in Hungary already work with them.
Source: own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 (customers in Hungary, CET)
How Chat AI works
Chat AI in an online store
A real conversation on vonohorog.hu: a product question and delivery
Video transcript
- The customer is browsing the online store. The assistant is there in the bottom right corner.
- They open it. The first thing they see is that they are talking to artificial intelligence.
- They ask a specific question: which tow bar fits their car?
- The assistant searches the online store’s own content.
- The answer narrows down to the right model years and links to the product pages.
- Where it cannot say anything for certain, it points to where they will get an exact answer.
- Next question: delivery and cash on delivery.
- The answer comes from the online store’s delivery terms.
- For details it refers to the terms and conditions and offers further help. Silent video with on-screen captions; the list gives the same text. Length: 42 seconds.
Live before Black Friday: order by 5 November. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Live before Christmas. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
52%
52% of customer questions arrive outside business hours.
Basis: 1,686 visitor questions, 21 customers, between 8 July and 6 October 2026; business hours weekdays 8:00–17:00. Source: own platform data. 53%
53% of questions are about products: delivery, size, stock, returns.
Basis: topic tagging of 1,831 questions, same period. Source: own platform data. Familiar situations
Where customer questions get stuck today
Three situations from measured usage. Choose the one that matters most to you, and we will show you which assistant fits it.
Evenings and weekends Will it arrive tomorrow if I order now? AI assistant For in-stock products, we dispatch on the next working day.
Questions arriving in the evening
The customer asks at eight in the evening, you see it in the morning. By then they have ordered elsewhere. The assistant answers on your website in the evening too, and by morning lists for you what people asked.
Every day Can I return it if the size is wrong? AI assistant Yes, you will find the returns form in the confirmation email.
The same ten questions, every day
Delivery time, size, returns, opening hours. The assistant handles these with your answers, and your colleagues are left with what needs a human.
Quote request Do you also make custom sizes? AI assistant Our colleague can tell you exactly. Would you leave your email address?
Lost leads
Someone who asked and got no answer will not write again. The assistant asks for their contact details and can forward them to you when a question comes in that only you can answer.
Build my team
Two paths, one configurator
Put your team together and see what it costs
Choose the path you want to start on and tick the assistants: the summary shows your team together with the price.
Source: own customer data, 2026. With assisted onboarding, we upload, configure and install the assistant; before go-live we check it with ten test questions.
The assistants
Upload once, answer in several places.
Four AI assistants are available today, and each can be ordered separately. You can start with one and add more when you need them: the multi-assistant discount is 10% for two assistants and 20% for three or more.
Chat AI
Available Answers customers’ questions on your website from your knowledge base; in an online store it also knows the product data.
Do you have this coat in a larger size? Yes, the larger size is in stock. Shall I show you the size chart?
Knowledge AI
Available Your colleagues ask, and they get answers from the company’s own documents, with source citations.
What is the deadline for confirming an order? Source: Sales policy
Email AI
Pilot It sorts incoming emails and writes draft replies to them. You approve and send.
Damaged parcel arrived Complaint I would like a quote for a larger quantity Quote request Thank you for the fast delivery Positive
Web AI
Available It produces weekly SEO, GEO/AEO and accessibility audits, and writes blog articles, product descriptions and social media posts in your style.
Weekly SEO audit PDF GEO/AEO audit AI search engines Blog article and social media post Draft
One knowledge base that you upload once Chat AI and Knowledge AI both work from it. During onboarding we upload it from your website and your documents.
- Website
- Online store
- Word
- Price list Coming soon
Social AI
Coming soon Price and launch at release.
Phone AI
Coming soon Price and launch at release.
Video AI
Coming soon Price and launch at release.
How it works
How Chat AI answers
Listens
Takes the visitor's question on your website.
Searches
Looks for the answer in the company's knowledge base.
Answers
Replies from the knowledge base and shows where the information comes from.
Hands over
If the answer is not in the knowledge base, it does not guess: it asks for the customer's contact details and hands the question over to a colleague.
From the demo to the first weekly summary
We build it together and take it live: our onboarding team will contact you.
- Step 1Demo on your own websiteYou enter your website address and view the preview with your own content. We send the link to the verified demo within one working day.
- Step 2OrderYou choose the assistant and the tier. Payment by bank transfer on the basis of an invoice; the payment deadline is 5 days. Onboarding starts with the order, go-live follows payment.
- Step 3Build it with usA 30-minute joint setup session. We upload the knowledge base, set the tone of voice and the handoff, and check everything with test questions.
- Step 4Live within two working daysIf we have access to edit your website or your web developer places the code snippet.
- Step 5Weekly summaryOn Monday morning you see by email what people asked, what the assistant answered and what it forwarded to you.
What you get every week
The weekly summary you receive
Monday morning, by email, no login needed. Four figures compared with the previous week, the real questions, and what remained unanswered.
Weekly summary · Sample Online Store · Monday morning Sample
Sample Online Store · previous week
In live use, your own data appears in place of these figures.
Sample, no real data Answered questions – (sample) Of which outside business hours – (sample) Forwarded to you – (sample) Unanswered questions – (sample)
Questions per day
during business hours outside business hours Mon Tue Wed Thu Fri Sat Sun Allowance: – / 500 answered questions (sample)
What people asked
(sample) When will the parcel arrive?Website chat · evening
Answered Do you have this coat in a larger size?Website chat · afternoon
Answered I would like a custom quote for a larger quantityWebsite chat · weekend
Forwarded to you Can I collect the order in person?Website chat · evening
Unanswered Answer it once, and next time the assistant will know it too. Teach it with one click Pricing
Three tiers, one unit, no surprise invoices
Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. Chat AI from €14.90 / month excl. VAT, Knowledge AI from €59 / month excl. VAT, Email AI from €59 / month excl. VAT and Web AI from €14.90 / month excl. VAT; the detailed price list shows the tiers and the allowances.
The detailed price list shows the three tiers of the four assistants, the allowances and the setup; you can calculate your monthly fee in the team configurator, discounts included.
All prices exclude VAT.
Every price is shown per month, excluding VAT.
One unit: the answered question.
A substantive answer counts; greetings, empty and repeated questions do not. For Email AI the unit is the processed email, for Web AI the completed task. A small online store typically receives 15–60 questions a month (90-day data from 25 customers).
We warn you in advance, no surprise invoices.
We send an email at 75%, 90% and 100%; above the allowance you get a 10% grace margin, after which the assistant switches to a polite form. You can move to a higher package at any time, and to a lower one from the following month. We count at most 10 questions per conversation.
Discounts
Multi-assistant discount: 10% for two assistants and 20% for three or more. With a 6-month contract, setup is €100 excl. VAT and you get an 8 percent discount; with a 12-month contract, setup is free and you get a 15 percent discount.
Payment
Payment by bank transfer on the basis of an invoice; the payment deadline is 5 days. Onboarding starts with the order, go-live follows payment.
Contract and cancellation
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice. For 6-month and 12-month contracts, at expiry, with at least 30 days’ written notice (email is enough); if you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
Setup is part of the product
“Build it with us” onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract. We upload, configure and install it; before go-live we check it with ten test questions.
No surprise invoices
Above the allowance there is a grace margin, then a polite form. We do not charge per conversation, and we only move you to a higher package automatically if you switch this on in advance.
Your colleagues’ access is included
The owner and their colleagues all have access to the portal and the weekly summary; Chat AI has no per-user fee. For Knowledge AI the number of users is part of the tier (5 / 10 / 50).
Custom requirements, more users or an integration? We will send you a quote within one working day.
References and data
Used by more than 50 businesses in Hungary
Online stores, wineries, service providers. Names and logos appear with our customers’ permission; alongside them is our own usage data, with sources.
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Toscan NaturCosmetics Kft.online store for Tuscan natural cosmetics Ten customers at a time, changing every few seconds. Full list
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Vonóhorog Kft. · online store for tow bars and towing electrics
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Mészáros Borház · winery, hotel and restaurant, Szekszárd
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Egészségbolt · online health food and wholefood store
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Havilah Parfüm · online perfume store
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Párkányos · stone windowsill manufacturing and installation
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Vale.hu · online lighting store
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GENIUS Pincészet · winery, Villány wine region
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Drop of Hungary · natural cosmetics with thermal water
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Fecske Pince és Borterasz · winery and event venue, Monor
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Toscan NaturCosmetics Kft. · online store for Tuscan natural cosmetics
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ItalBolt24 · online drinks store
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Razal Cosmetics · distributor of professional cosmetic products, with a network of beautician partners
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Fehérnemű Varázslat · online lingerie store
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MagicHerb · natural cosmetics
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Bolko-Energy Kft. · online store for building services equipment
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Természet Kincse · handmade natural cosmetics
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Frittmann Borászat · winery, Soltvadkert
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Fischer Birtok · winery, Badacsony
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Cardium Borház · winery and event venue, Etyek
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Klímasarok · online air-conditioning store with installation
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La Pure · aromatherapy and workshops
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Dr. Lure · online store for lure-making materials
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AnnartCandle · online store for handmade candles In the online store, Chat AI helps shoppers choose the tow bar and electrics that fit their car, and answers wiring questions based on the installation data sheets, outside business hours too. It directs leads to the installation partners.
Vonóhorog Kft.online store for tow bars and towing electrics
Partners and staff ask Knowledge AI which treatment is recommended for which skin type and what it can be combined with. They get answers based on the manufacturers’ catalogues, even in Slovak, and can also request ready-made post text about a treatment.
Razal Cosmeticsdistributor of professional cosmetic products, with a network of beautician partners
The winery uses Web AI to create its social media posts and edit its product photos, regularly, without a separate graphic designer or copywriter. In the online store, Chat AI helps with choosing wine.
GENIUS Pincészetwinery, Villány wine region
Own data
52%
52% of questions arrive outside business hours. Basis: 1,686 visitor questions, 21 customers, between 8 July and 6 October 2026; business hours weekdays 8:00–17:00. Source: own platform data.
Source: SmartAIAssist usage data, 2026 The descriptions are not customer quotes. All references are on the references page.
Data security and AI disclosure
The assistant and your knowledge base run in the EU, including the model calls
Every layer runs in the European Union. Visitors always know they are talking to an AI assistant, and if a question remains, it reaches you.
EU data processing in every layer
We store and process the product data in the EU, and the model calls also run in the EU. We use lead data only to get in touch; the Privacy policy lists the data processors and the retention period.
AI disclosure that cannot be switched off
We indicate in the chat header and in the first message that the visitor is talking to artificial intelligence. The disclosure cannot be switched off in any package.
Sample Online Store AI assistantArtificial intelligence, not a human
Handoff to a human
The assistant only says what you have provided. If it does not know the answer, it asks for contact details and can forward them to you, and you reply to the customer.
Support from our team in Budapest
Onboarding, configuration and fault reporting in English and Romanian, by phone and email, from the R-Szoft Kft. team in Budapest.
Frequently asked questions
What business owners ask first
Works without an IT specialist.Onboarding, configuration and support are handled by our team in Budapest, in English and Romanian.
What is SmartAIAssist?
A team of AI assistants for small and medium-sized businesses: it answers from your own content on your website, in your internal knowledge base and in email. It is developed and operated by R-Szoft Kft. in Budapest.
What happens if the assistant does not know the answer?
It does not guess. It asks for the customer’s contact details and can forward them to you or to a colleague you designate. You see what it did not know, and you can teach it with one click.
Do I have to set it up myself?
No. On the Build it with us path, our onboarding team uploads the knowledge base and installs the assistant on your site. Before go-live we check it with ten test questions.
Where is my data stored?
The product data (conversations, knowledge base, leads) stays in the EU, including the model calls. We use the details you give as a lead only to get in touch; we describe the details on the How it works page and in the Privacy policy.
How much does it cost?
Three tiers per assistant, all prices excluding VAT. The unit is the answered question. We warn you in advance as your allowance is used up, with no surprise invoices.
Is this the same as SmartAIChat?
Yes. From autumn 2026 SmartAIChat continues under the name SmartAIAssist, with the same team and platform. Existing customers do not need to do anything.
Can I try it with my own website?
Yes. Enter your website address and you get a preview based on its public pages. We send the link to the verified demo by email. The demo is free of charge, with no obligation to order.
Live demo on request
Thirty minutes live: what customers ask, and what the assistant answers
Book a slot, and we will show you the assistant with your own questions.
See what it would answer on your own website.
Enter your website address. You can view the preview right away, and we send the link to the verified demo within one working day. The demo is free of charge, with no obligation to order.
We use your details only to prepare the demo and for related follow-up. Details are in the Privacy policy.
Would you rather talk to us?
Our onboarding team is happy to talk to you. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.